STORE POLICY
Kitsune Aromatherapy Co. Store Policy
Welcome to Kitsune Aromatherapy Co.
Thank you for choosing Kitsune Aromatherapy Co. We are dedicated to providing high-quality, handcrafted aromatherapy products designed to enhance your well-being and create a tranquil environment. Our store policies ensure a smooth and satisfying shopping experience for our valued customers.
-
Processing Time: Orders are processed within 2-3 business days.
-
Shipping Time: Shipping times vary based on location and shipping method selected at checkout.
-
Shipping Rates: Shipping rates are calculated at checkout based on your location and the weight of your order.
-
International Shipping: We currently don't offer International shipping but plan to in the future
-
Returns: We accept returns within 7 days of purchase. Items must be unused, in their original packaging, and in the same condition as received. To initiate a return, please contact our customer service team at Kit.marketing@kitsunemarketingco.com and type the action you are doing in the subject line, for example, return, exchange, or reporting damage.
-
Exchanges: We offer exchanges for defective or damaged items. Please contact us within 7 days of receiving your order to arrange an exchange.
-
Non-Returnable Items: Certain items, such as used candles and essential oils, are non-returnable for health and safety reasons, such as:
-
Any Items that have been more than halfway used
-
Any Item that is severely damaged that isn't in the original package and reported the same day it is received
-
Any and All Custom orders are Final Sales
-
Any items bought on sale and discounted are final sale regardless of the time of purchase.
-
Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
-
Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not in their original condition or damaged items not due to our error).
Order Cancellation Policy
-
Order Changes/Cancellations: Orders can be changed or canceled within 24 hours of purchase. Please contact us as soon as possible if you need to change your order.
-
Personal Information: We respect your privacy and are committed to protecting your personal information. We collect only the information necessary to process your order and improve your shopping experience.
-
Data Security: We use secure technology to protect your information and will not share your personal details with third parties without your consent, except as required by law.
Contact Us
If you have any questions or concerns about our store policies, please feel free to contact us at Kit.marketing@kitsunemarketingco.com or call us at 909-285-2608. Our customer service team is available Tuesday through Wednesday from 9 a.m. to 2 p.m. Pacific to assist you.
Thank You
Thank you for supporting Kitsune Aromatherapy Co. We appreciate your business and look forward to serving you!